The beliefs that quietly shape my decisions.

I do not like solving symptoms.

Whenever something breaks, I want to find the first point where reality diverged from expectation.

Everything after that is usually consequence.

If I have to solve the same problem twice, I immediately start wondering why the problem still exists.

Saving time is nice.

Designing a system where the problem does not return is better.

One of the biggest lessons I learned came from playing competitive softball.

If every batter keeps hitting to the same place, eventually you stop expecting impossible plays.

You move the defense.

That idea has followed me into almost every system I have ever redesigned.

When reality consistently behaves differently than the system expects, change the system.